Evolving to Serve You Better
For 20 years now, we have promised to give you our best, to follow Core Value #1 and do the right thing, always. It hasn’t always been easy, but it has always been worth it. It has helped us build our relationship with you and allowed you to be confident in trusting us.
So now that we see other companies calling themselves MSPs, we want to show you the additional value that they can’t. It’s not about installing a new phone or computer. Almost anyone can do that now. It’s not even just about being proactive anymore. Instead, it’s about working diligently to prevent anything from interrupting your day and then focusing the full power of our expertise with technology to solve your business problems.
What does that mean?
Well, say you’re having trouble attracting new employees. That’s not a “tech” issue; it’s a business problem. But a better use of technology could solve it.
Maybe your paper application process needs to be retired. A workflow with automated approval requests and reminders could streamline the process and get new people in faster. A unified communications system could offer the flexibility and engagement styles that make your company more attractive than another. And a documented training process can help ensure consistent results while minimizing the time necessary for other employees to be pulled away from their core responsibilities.
It’s not about the tools or the technology. It’s about discussing your goals, creating a strategy, and then building the roadmap to get there.
You may have even heard us mention part of this in the past year or two. It’s what we’ve been driving toward, and what we’re excited to dive into with you. Now, we have the approach and the processes we needed to get started. To get you where you want go.
So that is why you can expect a mixture of the Blue and Red Teams when you call on Monday. They’re still the same amazing engineers. They’re just combining forces to serve you better and share knowledge with each other to permanently prevent as many issues as possible down the road.
Other changes in our process such as visits from the Technical Account Manager will be shared as they are scheduled. It won’t be an overnight difference. It is heavily involved work requiring discussions, analysis, and creative problem-solving. But it is a process that has been proven to work. And we cannot wait to see your results from it.
We also can’t wait to reveal our new logo to you as a signal of our evolution. You’ll see news on the website
soon, but we’ll also be sending you a sneak preview in the coming weeks. As our partner, I thought you’d like to see it before everyone else.
BYTES for BITES
Now that that’s all out of the way, this update is much shorter. And you may remember hearing about it in the newsletter, so this is just a reminder.
You can participate with us during the competition and help the 1 in 5 children in Georgia who are at risk of hunger.
- Donate through the secure link. Every one dollar you give equals nine dollars worth of groceries that Second Harvest can distribute.
- Drop off dry and canned foods at our office.
- Collect at your own office and have us come pick them up.
This is a statewide competition that YOU can help us win for Coastal Georgia, and more importantly, to help win a battle in the war against hunger.
Thank you for your loyalty and trust,